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How SPECTRAFORCE Scaled Financial Services Staffing to 1,500+ Requisitions and 95–100% Service Levels

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Summary

In June 2021, SPECTRAFORCE joined the contingent workforce program of a major U.S. financial services enterprise. The engagement placed SPECTRAFORCE among three new staffing suppliers entering a highly competitive MSP program alongside 13 long-tenured vendors.

Supporting both IT and non-IT hiring, SPECTRAFORCE quickly built a dedicated delivery model aligned to the client’s changing workforce needs. Strong early performance created momentum within the program, leading to greater requisition volume, deeper market coverage, and sustained recognition as one of the program’s highest-performing suppliers

  • Hiring the right UX designers directly impacts product adoption, engagement, and long-term user retention.
  • Focus on candidates who combine user-centered thinking with measurable business impact.
  • Strong UX designers go beyond visuals—they solve real user problems through research, testing, and iteration.

Challenge: Competing Against 13 Established Suppliers in a Mature MSP Staffing Program

Entering an established contingent workforce program meant SPECTRAFORCE needed to build credibility quickly with both MSP stakeholders and hiring teams.

The environment required:
  • Responsive support across IT and non-IT requisitions
  • Consistent delivery across a high volume of hiring needs
  • Qualified candidate pipelines that produced strong shortlisting and interview outcomes
  • Performance capable of competing with suppliers that had longstanding client relationships
  • Close alignment with hiring managers across key regional markets

By answering these questions, UX designers help companies remove pain points and create products that better match what users expect.

Solution: 35+ Dedicated Delivery Professionals Aligned to Real-Time Hiring Demand

SPECTRAFORCE deployed a dedicated team of more than 35 recruiting and Client Strategy professionals, structured by skill set and aligned to real-time requisition demand.

This delivery strategy included:
  • Skill-based recruiting alignment to build deeper expertise around the roles and talent profiles in demand.
  • Localized recruiting support in key client hiring markets to strengthen regional talent intelligence, candidate engagement, and hiring-manager relationships.
  • Performance-focused delivery management using data and program insights to continuously improve responsiveness and recruiting outcomes.
  • Close MSP and stakeholder alignment to maintain visibility into changing priorities and support consistent execution as requisition volume grew.
Performance tracking emphasized shortlisting and interview conversion alongside submission activity, helping SPECTRAFORCE build stronger candidate pipelines and increase its competitiveness within the MSP program.

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Results: 1,500+ Requisitions, 221 Offers, and 95–100% Service Levels

SPECTRAFORCE quickly established a strong position within the program and continued improving performance as the partnership expanded.
  • 849 requisitions supported in the first year, with a 93% service ratio
  • 1,500+ requisitions supported in 2022, resulting in 221 offers
  • 95–100% service ratio consistently maintained as of 2025
  • 50%+ shortlisting rate, demonstrating consistent candidate quality
  • Approximately 40 active consultants supported on average as of 2025
  • Sustained ranking among the program’s highest-performing staffing suppliers
The engagement demonstrates how a structured delivery model, local market expertise, and ongoing performance management can help organizations strengthen contingent workforce outcomes within complex MSP environments. SPECTRAFORCE continues to support the client with scalable staffing and recruiting services built around responsiveness, quality, and measurable performance.

Improve supplier performance while maintaining candidate quality.

Combine skill-based recruiting, local market expertise, and ongoing performance management to strengthen service levels and hiring outcomes at scale.
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WRITTEN BY

Makayla Adams

Integrated Marketing Manager at SPECTRAFORCE focused on brand visibility, content strategy, search, and thought leadership.

Frequently Asked Questions

Can a T&D staffing agency provide contract talent?

Yes, a T&D staffing agency like SPECTRAFORCE provides contract talent for short-term projects and peak workloads, helping organizations scale teams without long-term hiring commitments.

Absolutely. Our distribution engineer staffing solutions provide access to specialists who expertly manage planning, design, and system upgrades to optimize local network performance and expand grid capacity.

Our substation staffing services help utilities strengthen grid reliability by connecting them with engineers and technicians who support critical substation projects. This ensures proper design, maintenance, upgrades, and operations, which ultimately strengthens grid reliability and minimizes downtime.

Yes. Power line staffing agencies source permanent talent and, for multi-year grid infrastructure projects, help utilities maintain workforce continuity while meeting long-term operational and expansion goals.

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