SPECTRAFORCE Captures 42% Market Share in High-Volume Healthcare Staffing for Patient Support Operations
- Pavan
- 10 Min Read
183
hires in 2023
90%
assignment completion rate
42%
supplier market share
A global biopharmaceutical company that split from its large parent organization in 2013 partnered with SPECTRAFORCE to support its expanding Pharmacy Operations group focused on enhancing patient access to life-changing therapies. As part of a competitive supplier initiative, SPECTRAFORCE was selected in September 2021 alongside two other firms to staff specialized positions such as Insurance Analysts, Patient Care Coordinators, and Patient Assistance Counselors.
Through its tailored recruitment model, including staff augmentation, bulk hiring, and contract-to-hire services, SPECTRAFORCE rapidly delivered high-quality talent. Within a short span of two years, the company emerged as the top-performing staffing partner for this biopharm giant, capturing 42% of total requisitions by 2023 and maintaining industry-leading metrics in assignment completion and retention.
To support increased demand for its patient support programs, the client needed to scale its contingent workforce rapidly across critical roles. This had to be achieved while maintaining stringent quality standards and with minimal disruption to patient care, while also being cognizant of in-house recruitment team bandwidth. Key challenges included:
SPECTRAFORCE implemented a high-touch, round-the-clock staffing strategy tailored to the biopharm company’s operational and clinical needs. The solution included:
Healthcare domain expertise is critical when staffing patient-facing roles involving insurance, benefits, and specialty medication support. With SPECTRAFORCE as a partner, speed and quality are not mutually exclusive — a dedicated delivery team with healthcare staffing experience ensured both for the client.
Scalable staffing strategies must be paired with flexible workforce models to support growth in dynamic clinical settings.
As patient access programs expand globally, SPECTRAFORCE remains committed to delivering agile, compliant, and patient-first staffing solutions. Whether scaling a call center or sourcing specialized insurance experts, SPECTRAFORCE is a strategic talent partner built for healthcare’s next chapter.
Need high-impact staffing for your healthcare operations?
Contact us at sales@spectraforce.com or visit www.spectraforce.com.
© SPECTRAFORCE 2025
SPECTRAFORCE is a certified Minority Business Enterprise (MBE) and Corporate Plus member through the National Minority Supplier Development Council (NMSDC).
