Support Specialist I

Title: Support Specialist I
Location: Menlo Park, CA or Austin, TX
Duration: 12 months (Possible extension)
Work Schedule: Wednesday to Sunday or Thursday - Monday (3 days onsite and 2 days WFH)

Description:

• We are looking for an escalation specialist with 80% working on escalations (ticket work) 20% project work Candidates are expected to think creatively about ambiguous issues and are passionate about problem-solving.
• They will also be able to work successfully across teams and countries, and use their analytical expertise and empathy to proactively drive solutions for change and ensure safe experiences across the client's family of apps.
• We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We count on specialists who are passionate about protecting both media constituents and the users they interact with. This individual should be passionate about investigating and conducting root-cause analysis to inform strategic decisions and compliance requirements.

Skillsets/Qualifications:

• Bachelor's degree in Business, Science, Engineering, Economics or similar field + 1-3 years professional experience within an operations environment. Experience in a fast-paced /start-up environment Excellent customer service and prioritization skills. Experience communicating the results of analyses.
• 80% working on escalations (ticket work)
• 20% project work
• Candidates are expected to think creatively about ambiguous issues and are passionate about problem solving. They will also be able to work successfully across teams and countries, and use their analytical expertise and empathy to proactively drive solutions for change and ensure safe experiences across the client's family of apps.
• We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We count on specialists who are passionate about protecting both media constituents and the users they interact with. This individual should be passionate about investigating and conducting root-cause analysis to inform strategic decisions.
• This candidate must be a strategic thinker — not only resolving escalations reactively, but proactively identifying and mitigating emerging issues, particularly while on call. Additionally, this role is expected to evolve in support of our team's AI development efforts, potentially requiring the candidate to evaluate AI performance, identify gaps, and recommend improvements to enhance model accuracy.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $25.29/hr – $29.60/hr.