Audio/Visual Support Assistant

Title: Audio/Visual Support Assistant
Duration: 5+ months
Location: Onsite - 4615 University Drive, Durham, NC 27707
Shift: 8-5 M-F


JOB DESCRIPTION

• Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters).
• Provide on-site and remote “day-of” support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing.
• Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network/stream interruptions) and escalate complex problems to the AV support specialists.
• Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and content sharing.
• Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored appropriately.
• Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status), preventative maintenance tasks, and basic configuration updates following documented procedures. and report recurring issues/trends to improve room reliability.
• Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions.
• Support live streams and recordings, including camera setup, audio checks, and file handoff per policy.
• Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional.
• Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders.

Hiring Requirements

• High school diploma or GED (or equivalent experience).
• 1+ year of experience providing customer-facing support (AV, IT help desk, event support, or similar).
• Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras).
• Familiarity with conferencing/meeting platforms (e.g., Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting.
• Ability to communicate technical instructions clearly to non-technical users.
• Ability to lift and carry equipment up to 50 lbs and to set up equipment for conference rooms and event spaces.
• Willingness to work occasional evenings based on event needs.

Top 3-4 Required Skills:

• AV Exp, tech savy. Able to work on microsoft Teams.

Nice to have Skills:

• IT Help Desk, Event Support

Breakdown of Duties/Typical Day:

• Assist the SR AV Manager on day to day activities. Help set up conference rooms. troubleshoot with people onsite and get Teams rooms working.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $18.55/hr – $19.79/hr.