Violations Coordinator

The Violations Coordinator is responsible for the comprehensive Violations process for Main Street Renewal on behalf of our owners according to MS Renewal Policies and Procedures. This involves the physical intake and processing of third party issued Violations collaboratively with the team as well as management of violation work orders created to ensure they are completed prior to their assigned due dates to avoid fines, litigation, and liens.   This position reports to the Supervisor, Violations. 

Essential Functions 

Violation and HOA Process: 

 

• Analyze violation notices to determine responsibility, occurrence, and scope of work for work order creation. This will be a shared responsibility with the Violations Coordinator and each role will have a required daily total to be processed.  

• Responsibility for the Violations inbox to ensure that all violations received electronically are received and processed and all communications are responded to within 2 business days. The Violations Specialist will share this inbox with the Violations Coordinator.  

• Communicate as needed with violation issuing entities for further clarification of the issued violation, direction of how to cure, and request extensions as needed to meet issuing entities expectations, preventing further violations from being issued 

• Mitigate violation fines with issuing entities on behalf of MS Renewal, the property owners, and residents  

• Communicate with Central Maintenance, Residents, and Branch offices to coordinate and cure violation work orders  

• Management of work orders once created including applying fines and/or fees, resident notification correspondence, and the closing of resident work orders post notification 

• Assistance where needed for Supervisor, Violations in the creation and management of all violation related processes and functions.  

• Assist the Branch or ASC departments as needed to resolve HOA related issues  (non- escalated issues) 

• Management of escalation issues which involves working with internal and external Legal, coordination of notice of entry posting if required, and facilitation for  summons and hearings.  

• Creation and issuance of lease violations for MSR Branch requests 

•  May include weekly reporting to the Supervisor, Violations for all Violation reporting for Central Operations: KPIs, Violations Fines totals, status, and updates.  

 

Supervision Received: 

 

The Violations Coordinator will be regularly supervised and will report to the Supervisor, Violations. 

 

Qualifications & Skills: 

REQUIRED: 

• High School Graduate 

• Proficient in Microsoft Excel and Outlook 

• Ability to perform repetitive work in diligent manner 

• Detail oriented 

• Professional written and communication skills 

• Problem solving skills 

PREFERRED: 

• Experience with Yardi preferred 

• Experience with Homeowner Association preferred