Technician
Phoenix, AZ
Date Posted:02-Jun-2026
Work Type:On-Site
Job Number:486730
Job Description
Job Title: Technician
Duration: 6 months
Location: Remote
Schedule
Property & Hospitality Technology Support:
Provides Tier 1 technical support for property-based systems, including:
Property Management Systems (PMS)
Point-of-Sale (POS) systems
Guest internet and Wi-Fi connectivity
Telephony and VoIP systems
Key management, access control, and peripheral devices
Troubleshoots routine issues related to workstations, printers, payment devices, mobile devices, and back-office systems used by property staff.
Service Desk & Incident Management:
Serves as the first point of contact for property technology incidents and service requests via phone, chat, and ticketing systems.
Accurately logs, categorizes, prioritizes, and documents incidents in an IT Service Management (ITSM) platform.
Applies defined troubleshooting workflows and escalation procedures to minimize downtime and guest impact.
Recognizes business-critical and guest-impacting incidents and escalates them appropriately and promptly.
Operational Continuity & Vendor Coordination
Supports property operations by ensuring technology issues are resolved efficiently to maintain front desk, housekeeping, food & beverage, and maintenance workflows.
Coordinates with internal Tier 2/3 teams and external vendors (e.g., PMS, POS, ISP, telephony providers) when escalation is required.
Assists with vendor-directed troubleshooting steps and validates resolution before closing incidents.
User Account & System Access Support
Performs basic user access tasks, including password resets, account unlocks, and role-based access requests in accordance with security and compliance policies.
Supports onboarding and offboarding activities for property staff by ensuring timely access to required systems.
Documentation & Knowledge Management
Maintains accurate and detailed ticket documentation, including issue symptoms, troubleshooting steps, resolutions, and follow-up actions.
Participates in shift handoffs by providing clear status updates and continuity notes.
Contributes to knowledge base articles and standard operating procedures specific to property systems.
Security & Compliance
Handles sensitive business and guest-related information with strict confidentiality.
Follows established security protocols, identity verification standards, and data protection requirements.
Identifies and reports potential security incidents or suspicious activity, per policy.
Description:
0–2 years of experience in an IT support, service desk, hospitality technology, or customer-facing technical role.
Prior experience supporting hotels, properties, retail locations, or multi-site environments preferred.
Demonstrated customer service experience in a fast-paced, operationally critical environment.
High School diploma or equivalent required.
College coursework or technical training in Information Technology, Hospitality Technology, or a related field preferred.
Entry-level IT certifications or progress toward certification (e.g., CompTIA A+, ITF+) are a plus.
Technical Skills
Working knowledge of Windows-based environments and standard enterprise applications.
Familiarity with hospitality or property systems (PMS, POS, guest Wi-Fi, telephony) preferred.
Basic understanding of networking concepts (e.g., LAN/WAN, Wi-Fi, VPN).
Experience using ticketing systems and remote support tools.
Professional & Operational Skills
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Ability to remain calm and professional during high-pressure, guest-impacting incidents.
Strong attention to detail in documentation and follow-through.
Ability to manage multiple requests and prioritize based on business impact.
Works under general supervision while following established service desk procedures and escalation paths.
Accountable for accurate ticket documentation, timely resolution, and adherence to service-level expectations.
Responsible for maintaining professionalism and consistency in all property-facing interactions.
Not applicable; however, accountability, reliability, and collaboration with peers are essential.
Familiar with organizational policies, service desk workflows, and property technology standards.
Foundational understanding of IT service delivery principles, including incident management and escalation.
Builds effective working relationships with property staff, internal IT teams, and external vendors.
Communicates clearly and respectfully to support positive property and guest experiences.
Resolves routine technical issues independently using documented procedures.
Identifies recurring or systemic issues and escalates trends to leadership or specialized teams.
Must be available to work rotating shifts, weekends, holidays, and on-call schedules as required by 24/7 property operations.
May support multiple properties or locations simultaneously.
Must be able to sit for extended periods and use standard office and remote-support equipment.
Duration: 6 months
Location: Remote
Schedule
- 10-hour shifts
- Shift timing: 8:00 AM – 6:00 PM Arizona Time
- Schedule:
- Sunday through Wednesday
- Some rotational/team split coverage on Wednesday/Thursday
Property & Hospitality Technology Support:
Provides Tier 1 technical support for property-based systems, including:
Property Management Systems (PMS)
Point-of-Sale (POS) systems
Guest internet and Wi-Fi connectivity
Telephony and VoIP systems
Key management, access control, and peripheral devices
Troubleshoots routine issues related to workstations, printers, payment devices, mobile devices, and back-office systems used by property staff.
Service Desk & Incident Management:
Serves as the first point of contact for property technology incidents and service requests via phone, chat, and ticketing systems.
Accurately logs, categorizes, prioritizes, and documents incidents in an IT Service Management (ITSM) platform.
Applies defined troubleshooting workflows and escalation procedures to minimize downtime and guest impact.
Recognizes business-critical and guest-impacting incidents and escalates them appropriately and promptly.
Operational Continuity & Vendor Coordination
Supports property operations by ensuring technology issues are resolved efficiently to maintain front desk, housekeeping, food & beverage, and maintenance workflows.
Coordinates with internal Tier 2/3 teams and external vendors (e.g., PMS, POS, ISP, telephony providers) when escalation is required.
Assists with vendor-directed troubleshooting steps and validates resolution before closing incidents.
User Account & System Access Support
Performs basic user access tasks, including password resets, account unlocks, and role-based access requests in accordance with security and compliance policies.
Supports onboarding and offboarding activities for property staff by ensuring timely access to required systems.
Documentation & Knowledge Management
Maintains accurate and detailed ticket documentation, including issue symptoms, troubleshooting steps, resolutions, and follow-up actions.
Participates in shift handoffs by providing clear status updates and continuity notes.
Contributes to knowledge base articles and standard operating procedures specific to property systems.
Security & Compliance
Handles sensitive business and guest-related information with strict confidentiality.
Follows established security protocols, identity verification standards, and data protection requirements.
Identifies and reports potential security incidents or suspicious activity, per policy.
Description:
0–2 years of experience in an IT support, service desk, hospitality technology, or customer-facing technical role.
Prior experience supporting hotels, properties, retail locations, or multi-site environments preferred.
Demonstrated customer service experience in a fast-paced, operationally critical environment.
High School diploma or equivalent required.
College coursework or technical training in Information Technology, Hospitality Technology, or a related field preferred.
Entry-level IT certifications or progress toward certification (e.g., CompTIA A+, ITF+) are a plus.
Technical Skills
Working knowledge of Windows-based environments and standard enterprise applications.
Familiarity with hospitality or property systems (PMS, POS, guest Wi-Fi, telephony) preferred.
Basic understanding of networking concepts (e.g., LAN/WAN, Wi-Fi, VPN).
Experience using ticketing systems and remote support tools.
Professional & Operational Skills
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Ability to remain calm and professional during high-pressure, guest-impacting incidents.
Strong attention to detail in documentation and follow-through.
Ability to manage multiple requests and prioritize based on business impact.
Works under general supervision while following established service desk procedures and escalation paths.
Accountable for accurate ticket documentation, timely resolution, and adherence to service-level expectations.
Responsible for maintaining professionalism and consistency in all property-facing interactions.
Not applicable; however, accountability, reliability, and collaboration with peers are essential.
Familiar with organizational policies, service desk workflows, and property technology standards.
Foundational understanding of IT service delivery principles, including incident management and escalation.
Builds effective working relationships with property staff, internal IT teams, and external vendors.
Communicates clearly and respectfully to support positive property and guest experiences.
Resolves routine technical issues independently using documented procedures.
Identifies recurring or systemic issues and escalates trends to leadership or specialized teams.
Must be available to work rotating shifts, weekends, holidays, and on-call schedules as required by 24/7 property operations.
May support multiple properties or locations simultaneously.
Must be able to sit for extended periods and use standard office and remote-support equipment.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $20.00/hr.