ServiceNow SPM Process Lead

Title: ServiceNow SPM Process Lead
Location: Westerville, OH, US 43082
Duration: 3 Months
Pay - $80/hr
Duties:
 
Process Documentation & Training

• Develop and maintain comprehensive process documentation for SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace
• Create end-user and practitioner training materials — guides, quick reference cards, and walkthroughs — aligned with company’s standards
• Establish and document standard operating procedures (SOPs) for SPM workflows and governance
• Maintain a living documentation library that keeps pace with platform updates and process changes

Resource Management Rollout

• Lead the rollout of Resource Management capabilities to IT teams
• Define and document resource allocation processes, roles, and responsibilities
• Partner with IT leadership to drive adoption and ensure alignment with organizational resource planning needs
• Deliver training sessions and enablement activities to support IT team onboarding to Resource Management

 
Idea Management & Strategic Planning Workspace Expansion

• Drive the continual rollout of Idea Management and Strategic Planning Workspace to business units across the company
• Engage with business unit stakeholders to understand requirements, tailor configurations, and support onboarding
• Develop rollout plans, communication strategies, and adoption metrics for each business unit deployment
• Serve as the primary point of contact for business units during their SPM onboarding experience

Stakeholder Engagement & Change Enablement

• Collaborate with business unit leaders to promote SPM adoption and gather ongoing feedback
• Facilitate training sessions and workshops for end users and practitioners across organizational levels
• Track adoption metrics and provide regular status updates to ServiceNow Process Owner and program leadership
• Support continuous improvement of SPM processes based on user feedback and organizational needs

 
Skills:

• ServiceNow Certified Implementation Specialist (CIS) — SPM or ITBM
• Experience with Strategic Planning Workspace and Innovation Management in ServiceNow
• Background in change management or organizational change enablement methodologies
• Familiarity with ITIL and portfolio/program management frameworks
• Experience working in a global, matrixed organization with diverse business unit stakeholders
• Familiarity with ServiceNow Yokohama release or later

Education:

• Experience with ServiceNow Strategic Portfolio Management (SPM) modules, including Resource Management, Idea Management, and Demand Management
• Strong process documentation and technical writing skills — ability to translate complex workflows into clear, usable content
• Experience creating training materials for end users and practitioners across varying technical skill levels
• Proven ability to lead technology rollouts or deployments across multiple business units
• Excellent stakeholder management and communication skills — comfortable presenting to both technical and business audiences
• Ability to work independently, manage multiple workstreams simultaneously, and meet deadlines with minimal supervision
• Strong organizational skills and attention to detail in managing rollout plans and documentation repositories

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is $80.64/hr.