ServiceNow FSM Administrator

ServiceNow FSM Administrator
12 months
Oakland, CA/Sacramento, CA (Hybrid - 2 days onsite per week - Weds/Thurs)

Local candidates would take priority. Please be sure to include your candidate's location at the top of the resume

 

Position Summary:Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.

Key Responsibilities:

• Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
• Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
• Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
• Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
• Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
• Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.

Required Skills & Qualifications:

• Experience: 3+ years of direct experience with ServiceNow Platform Administration.
• Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
• Certifications: ServiceNow Certified System Administrator (CSA) is mandatory.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $45.00/hr – $54.00/hr.