Service Specialist

Job Title: Service Specialist
Location: Rochester New York 14623
Duration: 3+ months
Schedule: Monday- Friday 8:30am-5pm EST (30 min lunch)

Responsibilities:

• Delivers quality service to Client's clients who are utilizing the HireRight system for background checks / screening.
• They interact via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Clinet products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Qualifications:

• 2 years or more customer service experience
• Comfortable with high-volume outbound/inbound calling
• Confident, clear, and professional phone presence
• Experience in customer outreach
• Resilient and motivated by goals and metrics

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $22.00/hr.