Service Representative I - DCME

Job Title: Service Representative I
Duration: 5+ Months
Location: 31238 Edison Rd New Carlisle, IN  46552
Hours: Minimum 20 hours per week, maximum 30 hours per week
Schedule: Primarily Monday through Wednesday, with Thursday as needed
Shift: 6am-3pm, Could have potential to change based on needs

Note: Role is eligible for per diem amount based on days worked in a week.

Job Responsibilities

• This company helps customers conserve more than 161 billion gallons of water annually. We serve industries from food & beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.
• The client is seeking a Contingent Service Representative where your hands-on skills and customer-first mindset will help shape a more sustainable future. You’ll be part of a purpose-driven team that supports water treatment and disinfection systems across a variety of industries. You’ll work independently in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.

 
How You’ll Make an Impact

• Provide technical support and escalate complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Conducting field testing, inspections, and basic troubleshooting. 
• Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts 
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required

 
Position Details: This role is located in City, State and applicants are encouraged to reside within a reasonable daily commuting distance to customer account.  

• Targeted accounts are within the Data Center industries.

What’s Unique About This Role:

• You’ll work in a dynamic, hands-on environment with autonomy and support
• You’ll help customers meet sustainability goals while protecting their critical assets
• You’ll gain access to industry-leading training and development programs

 
Minimum Qualifications:

• High school diploma or equivalent
• 1 year of experience in water treatment or an industrial/mechanical environment
• Position requires a current and valid Driver’s License with no restrictions
• No immigration sponsorship available for this position

 
Physical Requirements of Position:

• Lifting up to 50 pounds
• Exposure to hot, cold, noisy, or dirty environments
• Stooping, kneeling, crouching, reaching, balancing, walking, standing, climbing
• The company is committed to providing reasonable accommodation to qualified individuals with a disability.

 
Preferred Qualifications:

• Associate’s degree or trade school certification
• Demonstrated mechanical aptitude
• Experience in water treatment or specialty chemical industry
• Familiarity with boilers, cooling towers, and wastewater treatment systems
• Proficiency with Microsoft Office Suite

 
What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Get to work on new construction projects in the world’s fastest growing industry.
• Potential Customer Requirements Notice
• To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Role is eligible for conversion to full-time employment.

 
Required Skills

• Time management
• Professionalism
• Good communication
• Promptness

 
Preferred Skills

• Water Treatment Testing
• Water treatment chemical handling

 
Soft Skills Required

• Ability to communicate in a professional manor with customers and work on a team.

 
Education/Experience Requirement

• HS

Education Preferred: NA
 
Interaction level with Mgmt/Team members

• Daily communication and interaction with team, customer supervisors and customers.

Required Certifications

• OSHA10 completed

Technology Requirements

• NA

 
Interview Information
Interview Process

• In person interviews/ teams as a backup

Number of Interviews & Duration of Interview

• 2- 30min

Who will be Conducting the Interview

• Local AM/ next with district manager

 
Training Information

• First 30 days high level overview: (ex. – shadowing, 1 on 1, technology training)- 2-3 weeks of training- shadowing the account manager/teammate and learning the preferred skills.
• Dress Code: PPE-Construction clothing.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $30.00/hr – $35.00/hr.