Project Coordinator/Specialist-III - Launch

Job Title: Project Coordinator/Specialist-III - Launch
Location: Baltimore, MD
Duration: 4 Months Assignment
Shift/Hours: 40 hrs/week
Schedule: This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country
 
About the Role:

• We are looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform.
• You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
• You will report to the Onboarding Lead for your geo within our Platform Operations organization.

You’re excited about this opportunity because you will:

• Interface directly with merchant restaurants and work tirelessly to improve their experience.
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants.
• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms. Create merchant training materials to encourage staff understanding and adoption.
• Learn the ins-and-outs of software configuration and oversee the implementation of digital ordering and SaaS tools. Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue.
• Be able to achieve immediate results and adapt in an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

We’re excited about you because:

• Bachelor’s degree or equivalent work experience.
• 5+ years of work experience in restaurant/bar management, customer support, or hospitality.
• Able to complete tasks accurately, effectively and on time with superb attention to detail.
• Excellent external and internal customer support skills.
• Experience working successfully cross functionally with other departments.
• Proactive by nature and most engaged when you are operating at the lowest level of detail.

Nice to have:

• Spanish fluency is a plus

Technical Skills:

• Restaurant Management (Highest Priority)
• Core background must be entirely in restaurant operations.
• Technical side or POS installation experience is not required.
• Tech Savviness: Must be intellectually curious and technically adept.
• Looking for candidates who have naturally utilized or helped implement POS systems during their management tenure.

Travel:

• High mobility and frequent travel flexibility are essential requirements for this position.
• Please note that having a reliable vehicle and a valid driver's license is a mandatory requirement for this role.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $48.28/hr – $49.54/hr.