Operations Officer II

Position Title: Operations Officer II
Schedule: Monday to Friday – 8:30-5
Duration: 1 year from start date
Work Location: Toronto, Ontario-Hybrid – 4 days in office
 

Preferred/Ideal Candidate Background:

• Post secondary degree, attention to detail, multitasking – meeting daily deadlines. Strong communication

Summary of the role:

• Typical Day-to-Day Responsibilities: working on a ticketing queue.  

MUST-HAVE Hard Skills:

• Relevant experience (similar role)
• roles that show analytics skills
• Attention to detail – keen eye
• Strong communication

NICE-TO-HAVE

• MS office
• Pervious FI experience

Job Description:

• Process various transactions accurately and in line with established guidelines as well as Service Level Agreement(s); provide process and policy guidance to others when required
• Maintain high service level by providing optimal customer and partner service, resolving process or operational issues within discretion and escalate internally as required
• Ensure accuracy of prepared documents and reflect business intentions that is consistent with relevant rules and regulations
• Build positive working relationships with customers, partners and vendors by responding to their questions and concerns effectively
• Find opportunities to improve service delivery, processes and procedures
• Support the team by participating in personal performance management and development activities and promote team effectiveness and positive work environment  

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is C$22.88/hr.