Onsite Program Manager

 
Job Title: On-site Program Manager
Location: Casa Grande, AZ (Onsite)
Duration: Full-Time Role
 
Position Summary

• The On-Site Program Manager serves as the dedicated, on-site representative at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth.
• The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.

 
Key Responsibilities
1. Customer & Account Management

• Serve as the primary on-site contact for all customer interactions 
• Build strong relationships across all levels of the customer organization 
• Respond to and resolve service issues using sound judgment and root cause analysis 
• Conduct regular site walkthroughs to assess program performance 
• Support account reviews and identify growth opportunities 
• Represent Total Safety professionally at all times 

 
2. Program Management

• Oversee all on-site programs (VMI, vending, and value-added services) 
• Manage program setup, changes, performance, and continuous improvement 
• Ensure all equipment and service areas are operational and well-maintained 
• Coordinate with internal teams and vendors as needed 
• Apply contract terms and compliance requirements in daily operations 

 
3. Inventory & Operations

• Monitor inventory levels, usage trends, and replenishment needs 
• Conduct audits and resolve discrepancies 
• Oversee storage, product flow, and on-site organization 
• Coordinate urgent or special fulfillment needs 
• Maintain a safe, clean, and compliant work environment 

 
4. Reporting & Administration

• Track and report on program performance, inventory, and service metrics 
• Maintain accurate records of all activities and transactions 
• Analyze data to identify trends and recommend improvements 
• Communicate key updates and insights to internal stakeholders 

 
Qualifications
Education & Experience

• Bachelor’s degree or equivalent experience preferred 
• 3+ years in account management, program management, or industrial distribution 
• Experience in manufacturing or industrial environments preferred 

 
Skills & Abilities

• Strong customer service and relationship-building skills 
• Ability to work independently and make sound decisions 
• Strong organizational and problem-solving skills 
• Proficiency in Microsoft Office and ability to learn systems quickly 
• Knowledge of inventory management principles 

 
Work Environment & Requirements

• Primarily based in industrial/manufacturing facilities 
• Requires standing, walking, lifting (up to 50 lbs), and working around equipment 
• Must meet all site safety and compliance requirements 
• Valid driver’s license and reliable transportation required 

 
Success in this role is measured by:

• Customer satisfaction and responsiveness 
• Inventory accuracy and program performance 
• Issue resolution and follow-through 
• Sales support and account growth 
• Ability to work independently and make effective decision

 
**Clean driving requirement
 
  

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $50,000.00/Yearly – $55,000.00/Yearly.