Manager, North America Brand Operations

Job Title: Manager, North America Brand Operations
Location: Hybrid (3 days/week) in San Francisco- Mission Rock (SFCAMR)
Duration: 6 months (Possibility of Extension/Conversion)

Job Description: Role Summary:

• We are seeking a contractor to help scale North America Brand Management by codifying workflows, enabling partners, and reducing manual friction across high-volume brand review operations. This role focuses on creating clarity, consistency, and continuity so that internal teams, issuing partners, and card manufacturers can operate successfully with less dependence on one-off guidance. 

 
Must have skills:            

• Strong operations or process-design background in complex, high-volume environments.
• Fluent in AI and automation concepts, with the ability to translate ideas into practical improvements.
• A true process builder who thrives in ambiguity and simplification.
• Clear communicator with strong documentation instincts.
• Comfortable partnering with internal and external stakeholders.

Key Responsibilities
Card Manufacturer Enablement

• Support team with reviews for high-volume card designs and identify opportunities to reimagine our workflows and tooling to improve SLAs. 
• Design and operationalize a manufacturer enablement plan for ~20 U.S.-based card manufacturers supporting ~25K card designs annually across hundreds of issuers.
• Develop scalable enablement mechanisms (newsletters, webinars, etc.) 
• Reduce preventable rework by reinforcing Visa brand requirements through clear education.

Business Artifacts & Process Streamlining

• Develop durable process documentation and guides for Brand-related workflows and tools.
• Translate institutional knowledge into repeatable, self-serve resources that support onboarding, execution, and business continuity.
• Identify and document automation and AI opportunities that reduce manual effort and rework.
• Partner with Brand SMEs to ensure artifacts reflect real operating conditions and edge cases.

Mailbox & Communications Management

• Support evolution of shared mailbox and intake models into structured workflows with routing, prioritization, and response templates.
• Build on automation to improve response quality, speed, and consistency.
• Ensure internal and external stakeholders receive guidance, decision criteria, and next steps.

Client Management & Guardrails

• Help establish guardrails and operating models for managing volume (waivers, rush requests, and exceptions).
• Define criteria and workflows to reduce ad hoc decision-making.
• Support pricing, prioritization, or policy mechanisms where applicable.

What Success Looks Like: 

• Card design reviews are being handled consistently with SLAs met across all manufacturers. 
• End-to-end workflows are clearly documented and enable partners to self-serve.
• Operational knowledge no longer lives with individuals, supporting business continuity.
• Reduction in repeat questions, manual triage, and unnecessary escalations.
• Manufacturer enablement is live and improving submission quality and predictability.
• Leadership has visibility into volume drivers, pressure points, guardrails, and efficiency opportunities. 

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $65.00/hr – $70.00/hr.