Lead AI Engineer with GCP

Role: Lead AI Engineer with GCP
Location:- Albany, NY, Cleveland/ Columbus, OH, Kansas City, KS (5 days office, preferred Cleveland)
Overall – 10+ years
 
JD:-

• We are seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences.
• Unlike a traditional technical lead role, this position is deeply focused on hands-on AI engineering and solution delivery. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives.
• The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.

 
Required Skills & Qualifications

• 4+ years of software engineering experience, including 2+ years as a Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role.
• Strong hands-on experience building and deploying AI-powered applications and services.
• Strong, hands-on experience with Node.js / TypeScript.
• Proven experience designing and delivering cloud-native solutions on GCP.
• Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks.
• Solid understanding of microservices architecture, APIs, and distributed systems.
• Hands-on Kubernetes experience, including GKE cluster setup and platform operations.
• Experience with IVR, voice bots, conversational AI, or contact center technologies.
• Strong collaboration skills across engineering, product, and operations teams.
• Excellent technical judgment, communication, and problem-solving skills.

 
Preferred Qualifications

• Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
• Experience developing AI agents, orchestration workflows, and multi-agent solutions.
• Knowledge of voice flows, call routing, containment, and agent escalation.
• Experience working in regulated or financial services environments.
• Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
• Experience working in Agile delivery models at enterprise scale.
• Demonstrated experience with Agentic "Vibe Coding" — rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.

 
Key Responsibilities

• Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.
• Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $50.00/hr – $57.14/hr.