L2 Tech – Onsite Support

Job Title: L2 Tech – Onsite Support
Location: Horsham, PA – 100% Onsite
Duration: 3 months with possible extension

Job Description / Responsibilities

• Strong troubleshooting skills for hardware, software, and OS issues
• Intermediate Mac troubleshooting skills
• Experience supporting overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab, distribution center, and Data Center IT equipment, including scanners, Zebra printers, tablets, rugged tablets, PCs attached to specialized test equipment, and PCs used on manufacturing lines.
• Advanced troubleshooting / problem-solving capabilities to narrow down root cause of incidents reported by end users for IT devices and mobility support/management.
• Advanced troubleshooting / problem-solving capabilities for AV devices, including projectors, microphones, speakers, amplifiers, cameras, and displays.
• Installing and configuring hardware and software components to ensure usability by end users.
• Advanced Microsoft skills (server support, etc.).
• Intermediate Mac troubleshooting skills.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer / Voice are available at site.
• Basic troubleshooting / problem-solving capabilities (L1 level) for network devices, including rack and stack of Routers, Switches, Firewalls, and Wireless Access Points.
• Provide smart Hands and Feet support for Technology team on demand.
• Rack and Stack Support for commissioning/decommissioning infra devices.
• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
• Printer management / usage monitoring and coordination with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on demand.
• Manage IT Asset lifecycle management for the location/region, including:
• Asset collection coordination with vendor
• Secure storage
• Labelling
• Imaging
• Allocation
• Recovery
• Hygiene validation
• Disposal
• System updates
• Power Shutdown & Maintenance
• Good Knowledge and experience in managing Power Shut Down maintenance activities, which includes shutting down network devices and servers in Data Center.
• PCs / Servers cannot have any sort of maintenance or patching without approved change control windows.
• No systems or devices should ever be rebooted without proper approvals.
• Knowledge / Understanding of GMP and GxP.
• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
• Often MLL sites may have isolated networks.
• Safety training and proper PPE and/or Lab requirements always apply.
• Strong focus on quality and attention to detail.
• Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..).
• Ensure best practices are followed and understood:
• 5S (LEAN) or similar methodology in IT rooms / Datacenter.
• Requirements to enter a clean room.
• Proper entry procedures, proper gear, etc..
• Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..).

Required:

• 4+ years of IT/Desktop/Field Support /L2/L1 troubleshooting and end-user support.
• Strong hardware, software & OS troubleshooting and Intermediate Mac troubleshooting and IT equipment troubleshooting

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $24.28/hr – $24.69/hr.