L1 DC Technician

Role: L1 DC Technician
Duration: 05 Months 
Location: Portland, OR, 97223 Onsite 

What are the top 3 skills required for this role?

• Understanding core data center components:
• Hands-on Troubleshooting & Break-Fix Skills
• Cabling & Documentation Discipline

Must be comfortable working in a rotational shift environment.
(No Night Shift)

Job Description/ Responsibilities
L1 DC Technicians JD: ( 2-3 Years)
1. Data Center Operations

• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware

2. Hardware & Inventory Management

• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets

3. Incident & Request Handling

• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
• Perform basic troubleshooting (L1 triage) for:
• Server hardware issues
• Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support

• Act as hands & eyes support for remote engineers
• Execute tasks such as:
• Cable reseating
• Power cycling devices
• Console access setup
• Basic hardware replacement (as guided)

5. Monitoring & Reporting

• Monitor alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records

6. Compliance & Safety

• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks

Required Skills

• Technical Skills
• Basic understanding of:
• Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling

Familiarity with:

• Ticketing tools (ServiceNow or similar)
• Basic console tools (SSH, Putty)
• Soft Skills
• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a rotational shift environment.
• Attention to detail and documentation accuracy

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is $28.00/hr.