HR Solutions Employee Advisor

Job Title - HR Solutions Employee Advisor
Duration: 6 Months
Location:  Davidson, NC, 28036
Onsite/Hybrid: Hybrid 4/1
 
Job Description:
You will be the frontline support role for Client HR Solutions Center. The HR Solutions Center is the primary helpline for questions regarding Self-Service Support, Benefits, Payroll, Absence & Leaves, Retirement, and additional Corporate Programs. As an HR Solutions Employee Advisor, you will be responsible for assisting the Client Employee population.
 
This position is 4 or more days on-site a week and will be based out of our Davidson, NC location.
 
What you will do:

• Be able to assist 35+ employees per day (or more depending on seasonal volumes)
• Provide accurate, up-to-date information pertaining to Self-Service Support, Benefits, Payroll, Absence & Leaves, Retirement, and additional Corporate Programs
• Identify and resolve issues pertaining to Client policy/eligibility guidelines
• Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the first interaction if possible
• Follow up with customer issues to guarantee prompt resolution
• Ability to multitask and prioritize in a fast-paced environment
• Customer Focus/Quality oriented and results driven skills required
• Excellent communication, with analytical and decision-making skills
• Document each interaction accurately with case system
• Instill trust and confidence while working with customers to overcome challenges
• Must be available to work flexible full-time hours depending on assigned shift; shifts range from 8am-7pm EST, Monday-Friday

 
What you will bring:

• High School diploma: Associate degree or College Degree preferred.
• 1-2 years call center/customer care or other related customer contact experience preferred.
• Workday Experience required.
• Computer proficiency required (Word, Excel, Outlook)
• Inbound/Outbound Contact Center call handling (Phone Soft Skills)
• Familiarity/Experience with the following systems is a plus: Workday, UKG, ADP, Service Now, AWS, Peoplesoft, Microsoft Office Suite.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $20.00/hr – $20.50/hr.