Helpdesk Support Technician I
Marlborough, MA
Date Posted:30-Sep-2026
Work Type:On-Site
Job Number:502334
Job Description
Role: Helpdesk Support Technician I
Duration: 6 months
Location: Marlborough, MA
Work Arrangement: 100% Onsite
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
About the Role:
We are seeking a highly skilled and customer-focused User Support Technician II to join our IT User Services team. This role is designed for an experienced support professional who thrives in a fast-paced environment and is passionate about delivering exceptional end-user experiences while solving more complex technical issues.
In this role, you will act as a key escalation point for advanced troubleshooting, provide mentorship to Level I technicians, and contribute to the continuous improvement of IT services and processes.
Position Summary
Seeking a customer-focused IT Support professional to provide onsite end-user support in a Microsoft enterprise environment. This individual will troubleshoot hardware, software, device, and access-related issues while delivering a high level of customer service. Ideal candidates will have prior Help Desk, Service Desk, or Desktop Support experience supporting Windows environments and Microsoft technologies.
Must-Have Skills
• Customer Support / End User Support
• Active Directory
• Exchange
• Intune
• Windows PC troubleshooting
• Microsoft 365 support
• Strong communication and customer service skills
Preferred Experience
• Help Desk or Desktop Support environment
• ServiceNow or similar ticketing system
• Azure AD exposure
• Basic networking knowledge (VPN, Wi-Fi, DNS)
• Hardware deployment and support
• Mobile device support
Key Responsibilities
• Provide technical support via tickets, phone, Teams, and walk-up support.
• Troubleshoot Windows hardware and software issues.
• Support Microsoft 365 applications including Outlook and Teams.
• Perform Active Directory account administration and user access support.
• Support Exchange mailbox issues.
• Assist with Intune-managed devices and endpoint troubleshooting.
• Document incidents and resolutions within the ticketing system.
• Deliver excellent customer service to internal users.
Target Candidate Profile
• 1-3+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience.
• Experience supporting Microsoft environments.
• Strong troubleshooting capability combined with excellent customer service skills.
• Comfortable working onsite and interacting directly with end users.
• Experience with AD, Exchange, Intune, and Windows support.
Duration: 6 months
Location: Marlborough, MA
Work Arrangement: 100% Onsite
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
About the Role:
We are seeking a highly skilled and customer-focused User Support Technician II to join our IT User Services team. This role is designed for an experienced support professional who thrives in a fast-paced environment and is passionate about delivering exceptional end-user experiences while solving more complex technical issues.
In this role, you will act as a key escalation point for advanced troubleshooting, provide mentorship to Level I technicians, and contribute to the continuous improvement of IT services and processes.
Position Summary
Seeking a customer-focused IT Support professional to provide onsite end-user support in a Microsoft enterprise environment. This individual will troubleshoot hardware, software, device, and access-related issues while delivering a high level of customer service. Ideal candidates will have prior Help Desk, Service Desk, or Desktop Support experience supporting Windows environments and Microsoft technologies.
Must-Have Skills
• Customer Support / End User Support
• Active Directory
• Exchange
• Intune
• Windows PC troubleshooting
• Microsoft 365 support
• Strong communication and customer service skills
Preferred Experience
• Help Desk or Desktop Support environment
• ServiceNow or similar ticketing system
• Azure AD exposure
• Basic networking knowledge (VPN, Wi-Fi, DNS)
• Hardware deployment and support
• Mobile device support
Key Responsibilities
• Provide technical support via tickets, phone, Teams, and walk-up support.
• Troubleshoot Windows hardware and software issues.
• Support Microsoft 365 applications including Outlook and Teams.
• Perform Active Directory account administration and user access support.
• Support Exchange mailbox issues.
• Assist with Intune-managed devices and endpoint troubleshooting.
• Document incidents and resolutions within the ticketing system.
• Deliver excellent customer service to internal users.
Target Candidate Profile
• 1-3+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience.
• Experience supporting Microsoft environments.
• Strong troubleshooting capability combined with excellent customer service skills.
• Comfortable working onsite and interacting directly with end users.
• Experience with AD, Exchange, Intune, and Windows support.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $25.00/hr – $28.00/hr.