Fraud Specialist/Fraud Operations Specialist I

Job Title: Fraud Specialist/Fraud Operations Specialist I
Duration: 6 months
Location: Overland Park, KS 66251
This role will be hybrid, 3 days office/2 days remote after training is complete.
Hours of operation Mon-Fri 9:30-6:30 CST and Saturday 8:00AM to 5:00PM CST.
(Training hours will be 8:00-5:00 CST. Must be able to work flexible schedule including nights, weekends and holidays)

Responsibilities:

• Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact.
• Evaluate trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Research and/or notifies appropriate internal staff for customer verification or legal action.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations.
• Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects..
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Position Summary:

• Reviews, identifies, and deters fraudulent activity.
• Takes inbound calls and referrals from victims of fraudulent activities.
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements:

• Must have excellent conversational skills in English.
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent.
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment
• Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills

What does a typical day look like? (daily tasks)

• Phone calls, using slack to communicate to the team and reviewing documents to validate identity

 Preferred background/prior work experience?

• Customer service and call center skills
• Priority soft skills good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.

 
  

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $17.21/hr.