Field Tech Support
Milwaukee, WI
Date Posted:26-Oct-2026
Work Type:On-Site
Job Number:504798
Job Description
Field Tech Support
Hours: M-F 8am - 5pm
Remote/Hybrid/In-person: In-person
Location: WI - Milwaukee
Assignment Duration: 3 Months
Potential to convert to FTE, If so, what rate: yes, 70 - 80k yearly
Resource's typical working day:
Years of Experience needed:
Level of Education:H.S. Diploma with technical experience
Certifications/Licenses:
Top Must have Skills:
Top Nice to have Skills:
Interview Process:
About the Role:
As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.
What You'll Do:
• Set up, operate, and support AV equipment for meetings, training sessions, and events.
• Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints.
• Edit content for the documentation of software applications and hardware environments.
• Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.
• Conduct research and interviews with technical and business personnel.
• Provide ad-hoc technical assistance to end users as needed.
• Support changes or enhancements to templates and other documentation standards.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard AV and technical support problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
Hours: M-F 8am - 5pm
Remote/Hybrid/In-person: In-person
Location: WI - Milwaukee
Assignment Duration: 3 Months
Potential to convert to FTE, If so, what rate: yes, 70 - 80k yearly
Resource's typical working day:
- This role will be in support of trainings and the candidate will be be there to support all of the AV aspects of the trainings
- Working with Desk side support
- Answering technical support issues
- Working tickets
- Assisting with the distribution of hardware across the country
- Proactive customer service
Years of Experience needed:
- 1-3 years IT experience
- 5+ years in customer service
Level of Education:H.S. Diploma with technical experience
- Systems/Software proficiencies:
- Windows 11
- Office 365
- InTune
- Azure
- Active Directory
- Imaging Process
Certifications/Licenses:
- Any applicable IT Certification preferred
Top Must have Skills:
- Great Customer Service Skills
- Ability to communicate with client
Top Nice to have Skills:
- Willingness to learn
- Team Player
- Able to collaborate
Interview Process:
- Techinical phone screen
- Culture interview (Teams)
About the Role:
As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.
What You'll Do:
• Set up, operate, and support AV equipment for meetings, training sessions, and events.
• Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints.
• Edit content for the documentation of software applications and hardware environments.
• Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.
• Conduct research and interviews with technical and business personnel.
• Provide ad-hoc technical assistance to end users as needed.
• Support changes or enhancements to templates and other documentation standards.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard AV and technical support problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $30.00/hr – $35.00/hr.