ERP Change Manager

Title: ERP Change Manager
Location: Remote (EST preferred; candidates from other regions willing to work US hours will be considered)
Duration: 6+ months
 
Job Description:

• We are seeking an experienced ERP Change Manager to lead and drive organizational change initiatives associated with ERP implementations and enhancements.
• The ideal candidate will bring strong expertise in change management practices, stakeholder engagement, and communication strategies to ensure successful adoption and business transformation.

Key Responsibilities:

• Conduct Stakeholder Analysis to identify key stakeholders and define engagement strategies Perform Change Impact Assessments to evaluate the effect of ERP changes on business processes and users
• Develop and execute Comprehensive Communication Plans aligned with project objectives Lead Communication Creation and Execution, ensuring clarity, consistency, and stakeholder alignment
• Monitor and report on KPIs and Change Metrics to track adoption, effectiveness, and improvement areas Drive change initiatives in a fast-paced and dynamic environment, ensuring minimal disruption to business operations

Required Skills & Qualifications:

• Certified Change Manager (preferred) Minimum 2+ years of extensive ERP change management experience
• Strong stakeholder management and engagement capabilities Proven experience leading organizations through change
• Excellent analytical and problem-solving skills
• Exceptional written and verbal communication skills Creative mindset with the ability to develop innovative change strategies
• Ability to thrive in a fast-paced, evolving environment.

              Expectations from this role:
Proficiency:

• Perform end-to-end management of a single project or deliverable based model; by delivering the agreed scope, within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met, enhancing customer satisfaction.

 Outcomes:

• Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)
• Maintain regular communication with customer; addressing needs through empathy with their environment
• Define activities, responsibilities, critical milestones, resources, skills needs, interfaces and budget. Optimize costs and time utilisation, minimize waste and deliver projects on time, on budget as per the contract and agreed scope, with a high quality result.
• Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans.
• Implement the governance model defined for similar projects
• Track and reports project KPIs and analyze project health
• Effective implementation of software delivery methodologies to improve project KPIs
• Adopt and build software engineering best practices which can be leveraged by other teams

Typical performance measures:

• Sprint velocity/team productivity
• Planned schedule vs actual
• Planned effort vs actual
• Planned cost vs actual
• Retention
• Requirement stability and effectiveness of scope change management
• Product quality (rework effort, defect density, defect leakage in various phases and number of rejected defects)
• Risk management index
• Adoption of reusable components and artefacts
• Customer satisfaction

Performance Areas:
Scope Management

• Conduct requirements analysis, requirements elicitation, scope control and prioritization based on customer needs and scope change management
• Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts
• Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop
• Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization

 Estimation and Resource Planning

• Consolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, with assumptions, scope and boundaries defined
• Review and validate estimates across service lines
• Conduct resource planning (pyramid, people development) at a project level based on project requirements
• Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading
• Identify the different roles and skills for each role, considering the constraints, pre-requisites and other project specific KPIs

 Project/ Schedule Management
Plan and manage multiple small projects/ modules as defined within Org

• Identify risks and mitigation strategies and implement the same to manage simple, small projects/ modules
• Anticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management plan
• Identify options to fast track the schedule and plans to implement the same
• Estimate the work, plan and track the activities closely and report the progress on a regular basis

 Risk/Issue management

• Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan
• Identify and closely track the risks in the project and follow escalation path
• Document the risks and issues in the project, communicate them to all relevant stakeholders and closely track the impact

 Stakeholder Management

• Identify the internal and external stakeholders on the project
• Define the RACIA chart and communicate the roles/responsibilities to the stakeholders
• Define the communication plan and implement the same

 Test and Defect Management

• Support system integration testing (functional / technical)
• Review/mentor team during test execution
• Support defining the test strategy and scenarios
• Understand the business impact of defects
• Prioritize the defects based on their criticality and severity
• Participate in defect triage meetings
• Identify and analyse root cause of defects
• Interpret the results

 Software Development Process Tools & Techniques

• Define/adopt the right tooling strategy for the project
• Independently guide the team to develop efficient and high-quality work products
• Meet project goals, ensure process compliance and mentor the team

 Governance

• Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes

Domain / Industry Knowledge

• Understand how the proposed solution meets client requirements

Technology Concepts

• Understand customer's technology landscape
• Map business requirements to technology requirements
• Set expectations with the customer
• Leverage that knowledge in day-to-day work or in upgrading skills of the team

 Account Management Processes and Tools

• Work under the guidance of the account manager to drive the account management KPIs relevant for the project
• Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas, automation, etc

 Solution Structuring

• Present the proposed solution to customer highlighting the solution benefits
• Understand the end in mind and the relevance of win themes
• Carve out simple solution / POC to build confident in the solution

 Self-Development and Organizational initiatives

• Review other project artefacts and assess the health of the same
• Actively participate in forums like PM forums and share best practices and learnings from own projects
• Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality

 Team Development

• Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan
• Nurture the innovation potential within the team
• Provide feedback and eEnable the team to perform independently and grow

 Skill Examples:

• Impact and Influence
• Identify project risks and define action plans to manage
• Define a project plan by breaking it down into individual project tasks
• Communicate project progress to all relevant parties reporting on topics such as, schedule achievements, quality control, risk avoidance and changes to project specifications
• Delegate tasks and manage team member contributions appropriately
• Assess the project heath using quantitative measures and change the course of action as needed Knowledge

Examples:

• Technologies to be implemented within the project
• Structured project management methodologies (e.g. agile techniques)
• Estimation techniques
• Metrics analysis and quantitative management
• Root cause analysis
• People management including goal setting, growth aspects and coaching

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $45.00/hr.