Customer Service Representative II

Title: Customer Service Representative II
Location: Ashburn, Virginia 20147
Duration:  06 Months

Duties:

• Enter and check orders.
• Handle customer phone calls and emails.
• Handle quotes and issues and update RMA’s.
• Post sales and quotes follow up. Run reports as assigned.
• Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan workflow, tasks and activities.
• Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.
• Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.
• Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.
• Other Duties as assigned

Skills:

• 1-3 years of experience
• Minimum of 1 year sales experience preferred
• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to work and multi-task in a fast-paced environment
• Previous customer service or technical experience preferred.

Education:

• Associates or equivalent experience

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is $19.31/hr.