Customer Service Rep 3
Job Expired
United States
Date Posted:29-Apr-2026
Work Type:Remote
Job Number:483609
Job Description
Job Title - Customer Service Rep 3
Duration - 12 months
Location - Remote
Job Summary:
As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following-up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.
Responsibilities: Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc)
· Respond to and resolve order management inquiries from customers and internal partners
· Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
· Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
· Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
· Run order reports and work with teams to fix misses/holds and close open orders/returns
· Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
· Refer to and create new standard work to maximize efficiency
· Participate in continuous improvement activities
Key Competencies:
· Relentless customer focus
· Excellent verbal and written communication skills-including listening
· Change oriented
· Problem solving
Qualifications:
· Associate’s Degree, Bachelor’s Degree preferred.
Duration - 12 months
Location - Remote
Job Summary:
As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following-up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.
Responsibilities: Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc)
· Respond to and resolve order management inquiries from customers and internal partners
· Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
· Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
· Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
· Run order reports and work with teams to fix misses/holds and close open orders/returns
· Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
· Refer to and create new standard work to maximize efficiency
· Participate in continuous improvement activities
Key Competencies:
· Relentless customer focus
· Excellent verbal and written communication skills-including listening
· Change oriented
· Problem solving
Qualifications:
· Associate’s Degree, Bachelor’s Degree preferred.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $21.00/hr – $22.00/hr.
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