Customer Experience Representative Manchester, NH
Manchester, NH
Date Posted:03-Sep-2026
Work Type:On-Site
Job Number:497110
Job Description
Job Title: Customer Experience Representative - Manchester, NH
Duration: 12 Months -Temp to Hire
Pay Rate: $26-$31/hour based on experience
Schedule: Monday-Friday, 8am-5pm
Hybrid Schedule: M & F remote, T, W, Th in office
Location:Manchester, NH, US 03109
Job Overview
Looking for a customer-focused professional to join our Customer Experience team. In this role, you'll be the primary point of contact for customers, helping resolve questions, process orders, and ensure a positive experience at every interaction. If you enjoy solving problems, building relationships, and working in a fast-paced environment, we'd love to hear from you.
A Day In The Life
Duration: 12 Months -Temp to Hire
Pay Rate: $26-$31/hour based on experience
Schedule: Monday-Friday, 8am-5pm
Hybrid Schedule: M & F remote, T, W, Th in office
Location:Manchester, NH, US 03109
Job Overview
Looking for a customer-focused professional to join our Customer Experience team. In this role, you'll be the primary point of contact for customers, helping resolve questions, process orders, and ensure a positive experience at every interaction. If you enjoy solving problems, building relationships, and working in a fast-paced environment, we'd love to hear from you.
A Day In The Life
- Support customers via phone, email, chat, and CRM systems.
- Process customer orders accurately and efficiently.
- Resolve order issues, shipping concerns, product questions, and customer inquiries.
- Manage product returns and repair requests from start to finish.
- Provide regular updates to customers and ensure timely issue resolution.
- Maintain accurate customer records and documentation.
- Collaborate with Sales, Operations, Logistics, and other teams to meet customer needs.
- Help identify opportunities to improve processes and the customer experience.
- 2+ years of customer service, order management, sales support, or related experience preferred.
- HS Diploma or GED required
- Strong communication and relationship-building skills.
- Excellent problem-solving and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office, including Excel.
- Experience with SAP, Salesforce, or other CRM/ERP systems is a plus.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $26.00/hr – $31.00/hr.