Contact Center Architect (AWS Connect)
United States
Date Posted:14-May-2026
Work Type:Remote
Job Number:485203
Job Description
Title: Contact Center Architect (AWS Connect)
Location: Raritan, NJ (OR) Remote
Duration: 9 months
Top Skills Required:
1. AWS Connect
2. AWS Connect Q
3. Contact Center technologies
Role Summary
We are seeking a Senior Amazon Connect Architect town the architecture, stability, and evolution of a global, multi region Amazon Connect contact center platform supporting enterprise operations across NA, EMEA, and APAC. This is a hands-on architect role, not L2/L3 support.
The role will act as the primary SME for Amazon Connect, AWS serverless integrations, contact center AI, and complex enterprise integrations.
Key Responsibilities
Mandatory Skills & Experience
Strongly Preferred
Certifications (Preferred)
Location: Raritan, NJ (OR) Remote
Duration: 9 months
Top Skills Required:
1. AWS Connect
2. AWS Connect Q
3. Contact Center technologies
Role Summary
We are seeking a Senior Amazon Connect Architect town the architecture, stability, and evolution of a global, multi region Amazon Connect contact center platform supporting enterprise operations across NA, EMEA, and APAC. This is a hands-on architect role, not L2/L3 support.
The role will act as the primary SME for Amazon Connect, AWS serverless integrations, contact center AI, and complex enterprise integrations.
Key Responsibilities
- Serve as primary architect & SME for Amazon Connect across multiple global regions
- Design and maintain highly available, region isolated architectures (Prod / Dev / Lab / Sandbox)
- Architect and manage complex IVR/contact flows (100+ flows) using DynamoDB + Lambda orchestration
- Lead integrations with:
- ServiceNow CTI (CTA)
- AWS Lambda, DynamoDB, Kinesis, S3, Redshift
- Lex, Polly, Contact Lens
- WebRTC voice/videchannels
- Drive AI enablement (Contact Lens, Agent Assist, conversational AI, GenAI POCs)
- Ensure security, IAM, compliance, and audit alignment with enterprise standards
- Own production stability, incident analysis, and resiliency improvements
- Lead global KT sessions, mentor engineering and operations teams
- Partner with AWS, client stakeholders, and leadership on roadmap, cost optimization, and innovations
Mandatory Skills & Experience
- 10+ years overall experience in Contact Center
- Deep, hands on Amazon Connect experience (architecture + production)
- Strong AWS serverless experience: Lambda, DynamoDB, Kinesis, S3
- Proven ServiceNow CTI integration experience
- Experience supporting enterprise, multi region contact center platforms
- Ability toperate as a client facing architect & escalation point
Strongly Preferred
- Amazon Connect AI (Contact Lens, Agent Assist, sentiment, QA analytics)
- WebRTC or digital channel integrations
- AWS cost optimization and pricing model knowledge
- Experience working with AWS TAMs / solution architects
Certifications (Preferred)
- Amazon Connect Communications Specialist
- Amazon Connect Developer
- AWS Certified Solutions Architect (Associate or higher)
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $63.57/hr.