Concierge Specialist

Job Title: Concierge Specialist
Location: Palm Beach Retail Center,33426
Employment Type: 2+ months
Shift timing: Mon-Fri (8:00am-8:00PM) EST
Language Requirement: 1 Bilingual speaking Contractor (spn/eng)
 

Job Summary

Florida Blue Direct Sales is seeking a Bilingual Customer Service & Sales Support Representative (Spanish/English) to provide exceptional support to both current members and prospective customers seeking health insurance. This high-touch role involves handling inbound sales inquiries, conducting outbound outreach campaigns, scheduling appointments, and supporting sales agents. The ideal candidate is an excellent communicator with strong listening skills, a customer-first mindset, and the ability to manage multiple systems while ensuring compliance with company policies.

---

Primary Responsibilities

• Answer and triage inbound sales calls, routing customers to the appropriate department.
• Capture and maintain accurate customer and lead information within the CRM system.
• Deliver a positive customer experience while adhering to all compliance requirements, including approved scripts, authentication procedures, PHI protection, and Do Not Call (DNC) guidelines.
• Conduct outbound outreach campaigns to build rapport with members and prospective customers.
• Schedule appointments and complete follow-up callback activities for sales representatives.
• Handle high volumes of inbound and outbound calls professionally and efficiently.
• Navigate multiple computer applications while documenting customer interactions accurately.
• Respond appropriately to customer inquiries by actively listening and identifying customer needs.
• Communicate effectively through telephone and email.
• Support sales agents with administrative and customer service-related tasks.
• Perform additional duties as assigned.

---

Minimum Qualifications

• High School Diploma or GED.
• 0–1 year of customer service, sales support, contact center, or related experience.
• Ability to manage a high volume of inbound and outbound calls.
• Strong active listening and interpersonal communication skills.
• Proficiency with computers, including navigating multiple systems simultaneously.
• Accurate keyboarding and data entry skills.
• Ability to maintain professionalism and achieve first-call resolution.
• Excellent verbal and written communication skills.
• Flexibility to work evenings, weekends, and holidays as needed.

---

Preferred Qualifications

• Postsecondary education, vocational training, or college coursework.
• Previous experience in a professional contact center or service advisor role.
• Experience using Salesforce, Five9 Telephony, or similar CRM/contact center applications.
• Bilingual Spanish/English communication skills.

---

Required Skills

• Customer Service
• Inbound & Outbound Call Handling
• Call Center Operations
• Active Listening
• Appointment Scheduling
• CRM/Data Entry
• Customer Relationship Management (CRM)
• Professional Communication
• Microsoft Office
• Multitasking
• Compliance & Customer Privacy (PHI/DNC)
• Time Management

---

Work Environment

This position is primarily office or contact center based and requires handling a high volume of customer interactions while working across multiple computer systems. Flexible scheduling, including evenings, weekends, and holidays, may be required.

---

Education

• High School Diploma or GED required.

---

Experience

• 0–1 year of customer service, contact center, sales support, or related experience.

---

Contract Requirement

• 1 Bilingual Contractor (Spanish/English) required.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is $20.50/hr.