Client Transition Specialist

Title: Client Transition Specialist 
Location: Wayne, PA (Hybrid)
Duration: 1 year
 

Position Summary 

The Client Transition Specialist supports client transition activities related to next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process. 

Key Responsibilities 

Client Transition Support 

• Support client transition activities related to data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities. 

• Monitor transition milestones and track open items through completion. 

Issue Resolution 

• Investigate and resolve routine client inquiries and first-line service issues. 

• Escalate complex items to appropriate support teams and monitor follow-up through closure. 

Cross-Functional Coordination 

• Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.  

• Coordinate activities needed to support successful client transition execution. 

Client Communication 

• Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.. 

• Provide practical updates regarding transition status, open items, and next steps. 

Process Improvement 

• Identify opportunities to improve transition processes and enhance client experience. 

• Document repeatable steps, status updates, and lessons learned to support future transitions. 

Qualifications 

• Bachelor’s degree or equivalent experience. 

• 2–5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields. 

• Knowledge of National and/or Subnational products and services and/or pharmaceutical reports. 

• Strong communication, organization, follow-up, and problem-solving skills. 

• Ability to manage multiple priorities and deadlines. 

• Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools. 

• High learning agility.  

Preferred Qualifications 

• Experience supporting pharmaceutical, biotech, or healthcare clients. 

• Ability to work effectively in a cross-functional and matrixed environment. 

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $25.00/hr – $29.05/hr.