Client Support, Return Mail Processor (Tier II)

Job Title: Client Support, Return Mail Processor (Tier II)
Location: West Henrietta New York 14586
Duration: 3 Months
Schedule: Monday-Friday 8am-4:30pm Eastern

JOB DESCRIPTION

• Individual will work mostly independently.  
• Return mail is delivered daily and they will be responsible for logging it into the system and preparing new packages to be mailed out.  
• May require calling Clients to validate business address.  
• Uses prescribed guidelines to ensure good customer relations are maintained and are resolved in accordance with clinet policies and procedures.
• Assist with other data entry tasks as needed.

Responsibilities:

• Delivers quality service to Clinet clients via phone, email, chat, and other avenues
• Develops and maintains a basic working knowledge of their tasks
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, and ORS
• Performs data input, maintaining strong prioritization and organization
• Able to lift 10-20 pounds

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is $16.00/hr.