CAN - Operations Officer III

Title: CAN - Operations Officer III
Duration: 12 Months (Extension/Conversion Possible)
Location: Edmonton
Schedule: Either 7 AM – 3 PM, 8 AM – 4 PM, or 9 AM – 5 PM  (Monday to Friday)
Work Mode: Hybrid, 4 days in office, 1 WFH day (WFH day is not fixed)

Admin/Clerical Only:
Back-office vs Telephone work: 95/5 – communicate with branch partners on teams.

Job Description:

• Execute more complex transactions and overrides accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery.
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
• Prioritize and complete own workload to meet SLA requirements for service and productivity, and/or support team manager in prioritizing and managing team workload.
• Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assessing potential impacts as it relates to operating policies, standards, and procedures.
• Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality.
• Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness.
• Contribute to the development/delivery of presentations/ communications to management or broader audiences.
• Protect the interests of the organization – identify and manage risks and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues.
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti-Money Laundering, Business Continuity Management).
• Support change management projects or programs that impact the business, functions, or processes and ensure clear communication and documentation of new processes.
• Identify, lead, and actively participate in process improvements and determine solutions that will allow the business to grow.
• Support ad hoc requests assigned by leadership, ensuring flexibility and responsiveness to business needs.
• Perform additional duties or project-based tasks as required by the direct manager.
• Collaborate with team members to identify efficiencies, share knowledge, and promote a positive, customer-focused work environment.

Specialty-Area Additions:

• Prepare, review, and process TBO Reports (CAS/Branch follow-up), Fire Liability reports, Expiry Forecasts, Expiry Securities, ARs, and Discharges.
• Execute and review specialized securities documentation in accordance with policies and SLA requirements.
• Communicate professionally with internal teams and external solicitors where needed.
• Support partners by clarifying credit policies, securities documentation requirements, and risk-protective standards
• They support internal partners by clarifying credit policies and documentation requirements, and ensure solutions prioritize both customer experience and TD’s credit risk protection
  Funding Role – Small Business Banking.
• Process funding for business credit products, ensuring accuracy of documentation and regulatory compliance.
• Coordinate with internal departments to ensure timely disbursement and issue resolution.

Must-Have Hard Skills:

• Banking experience
•  Years of Overall Experience: 2+yrs
• Attention to detail
• Experience meeting SLA
• Proactive, thrive in a routine and repetitive environment
• Good typing speed
• Strong communication skills

Nice-To-Have:

• Bilingual in English and French

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $25.48/hr.