Business Systems Analyst.

Job Description

Job Title: Business Systems Analyst.
Location: Remote
Duration:  06 Months
 

Job Title: Business Systems Analyst (Salesforce) – Service Cloud
We are seeking a highly motivated Business Systems Analyst to partner with business stakeholders and IT teams in identifying, designing, and delivering scalable technology solutions. This role will play a key part in gathering business requirements, managing enhancements, and supporting Salesforce initiatives, particularly in Salesforce Revenue Cloud. An ideal candidate would be someone who is proactive and feels comfortable in working independently to achieve business goals.
Role Description:

• Collaborate with business partners, administrators, and end users to understand business processes, objectives, and pain points.
• Gather business requirements and converting those requirements into user stories.
• Work with IT and stakeholders to define solutions and implementation plans.
• Support organizational change management and release processes.
• Maintain a strong understanding of integrated IT systems to identify potential upstream and downstream impacts and integration opportunities.
• Coordinate and execute system testing to validate requirements and functionality.
• Perform User acceptance testing (UAT), track and resolve issues, and obtain end-user signoff to ensure solutions meet business needs.

Experience:

• Salesforce BSA with strong functional and strategic experience on Services (CX); including Service Cloud.
• Salesforce Administrator certification at minimum.
• Strong hands-on experience with the Salesforce platform.
• Experience beyond traditional administrator-level work, including business analysis, solution evaluation, and delivery ownership.
• Ability to gather and document business requirements, process flows, user stories, and acceptance criteria.
• Experience collaborating across business, product, operations, and technical teams.
• Experience supervising testing, managing defects, and leading UAT through business sign-off.
• Strong stakeholder management, communication, and problem-solving skills.
• Ability to quickly learn custom Salesforce functionality and business processes.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $55.00/hr – $58.00/hr.