Application Support Manager - Expert

Title: Middle Office Trade Support
Line of Business: Technology and operations
Duration: 07 months
Possibility of Extension: yes
Possibility of FTE: yes
Location: New York City, NY - Hybrid – 3 days a week in office, flexible

Mandate
Accountable for the execution of assigned FICC Trade Support activities for Commodity products and processes that require specialized handling and skills applying in-depth product knowledge. Support the introduction of new products, technology or processes. Develop and maintain excellent working relationships with Capital Markets Trading Products desk, Product Operations personnel and other stakeholder groups. Ensure adherence to related regulatory and Bank policies and procedures (P&Ps). Analyze and advise on the implications of new product introductions and change initiatives.

Key Accountabilities
A. Product & Process 
B. Risk & Control
C. Business Performance Management

A. Product & Process 

• Accountable for the execution of assigned on-desk trade support activities in a timely, accurate and efficient basis.
• Book, validate and amend trades (Endur), review trade discrepancies and follow up with clients, perform PnL, Risk, trade and position reconciliations
• Support the resolution of discrepancies/exceptions, escalating to management as required.
• Support the introduction of new products, technology or processes that are in line with Business Partner initiatives participating in the analysis, testing and implementation activities.
• Work closely with internal and external stakeholders in support of FICC Trade Support Activities.
• Participate in various stakeholder forums (Project Delivery/ Technology/ Regulatory/ Risk) in support of FICC Trade Support Activities.
• Compile risk metrics for management.

B. Risk & Control

• Identify potential risk situations within the scope of FICC Trade Support activities, escalating to management as required.
• Ensure adherence to directives, internal processes and internal approvals to mitigate risk to the Bank
• Understand regulatory and compliance requirements as prescribed for the business unit to ensure adherence as required.
• Ensure adherence to all aspects of First Principles, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities. 
• Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps. 
• Contribute to testing and updating of contingency planning to support the business and maintain continuity of critical processes throughout a contingency event. 
• Contribute to ensuring all procedures/ standards of team(s) are documented and regularly reviewed and updated as needed in accordance with market best practise guidelines and industry regulations.

C. Business Performance Management 

• Identify opportunities to improve the operational effectiveness of assigned day-to-day FICC Trade Support activities.
• Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
• Develop excellent working relationships with Capital Markets Trading Products desks, Product Operations and other stakeholder groups ensuring we have a global view across the business.  
• Align individual performance goals to the team.
• Demonstrate behaviors that are consistent with client.

Knowledge and Skills  

• 3+ years of business related experience in the financial services industry
• University Degree/College Diploma in related discipline
• Strong knowledge and understanding of a range of Financial Products including: Commodities (Energy and metals, especially metals financing), Fixed Income, and Interest Rate Derivatives
• Knowledge of Financial Markets and Regulatory oversight bodies
• Strong written and oral communication skills
• Ability to work under tight deadlines independently or in a team-based environment
• Strong investigation and problem solving skills and attention to details
• Demonstrates analytical thinking and sound judgement when making decisions
• Good organizational skills, highly motivated and adaptable to a changing business environment
• Good understanding of business unit’s risk and regulatory requirements
• Good understanding of internal business partner’s business, services and organization
• Knowledge of departmental systems and applications supporting a range of Financial Products
• Advanced Microsoft Office skills particularly in Excel

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $50.00/hr.