Administrative Assistant I / Returns Representative I

Job Title: Administrative Assistant I / Returns Representative I
Location: Woodridge, IL 60517
Duration: 5+ Months
Schedule: Monday - Friday 8 AM - 5 PM
 
Position Summary:
The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings
 
Top 3 Skills:

• Intermediate knowledge of Excel.
• SAP
• Both verbal and written communication skills.

 
Responsibilities:

• Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers
• Follows up on return of RA’s updated before the actual return
• Follows up on pending authorizations in a timely manner
• Run reports to create new quality notifications and submit authorization form to vendors daily
• Update quality notifications with vendor return authorizations
• Non-Stock label processing for internal/external customers
• Ability to communicate with other departments and manufacturers for return completion
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Handle returns in a manner that supports our “No Hassle” returns experience for the customer while balancing the financial impact to the company.
• Ownership of returns database and ensures accurate records.
• Communicate and correct inaccuracies appropriately.
• Operates copier, Onbase scanner, and computer
• Performs other duties as assigned

 
Qualifications:

• High school diploma or equivalent
• Minimum 2 to 4 years’ experience in customer service, or related transferable skills
• Customer-centric and Internet savvy
• Strong prioritization and time management skills
• Strong MS Office skills
• Ability to manage workflow processes

 
Preferred Qualifications:

• Restaurant supply/commercial food service experience
• 1 year SAP experience

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $16.25/hr – $17.37/hr.