Accounts Receivable (AR) Supervisor

Role: Accounts Receivable (AR) Supervisor
Location: Phoenix, AZ (Hybrid – Onsite Mon/Wed/Fri)
Salary: $82,000–$90,000/year + Full Benefits

Job Details:

*Very hands on position - will have daily tasks

4 total interviews for this role

High volume billing transactions

Role will have 6 employees reporting to

Job Purpose

Join our Accounting and Finance team as an Accounts Receivable (AR) Supervisor, where you will lead day-to-day AR operations to support accurate billing, timely collections, and strong Members relationships. This role combines hands-on operational oversight with team leadership, serving as a key point of escalation for complex or highly visible account matters while driving efficiency, accuracy, and compliance across AR accounts and processes.

You’ll work cross-functionally with internal stakeholders and Members, playing an important role in protecting revenue, improving processes, and enhancing the overall billing experience.

 

Key Responsibilities

• AR Operations and Billing Oversight:
  • Oversee daily operations, including review and approval of manual billing to ensure accuracy, proper coding, and timely processing.
  • Support month-end billing cycles and resolve discrepancies in partnership with internal teams.
  • Maintain billing integrity within the system to ensure accurate revenue processing.

 

• Delinquency Management:
  • Lead the monthly delinquency process, including review and approval of notices.
  • Monitor account status and guide follow-up strategies to improve collections outcomes.
  • Support structured payment plans and documentation.

 

• Member Account Support:
  • Serve as an escalation point for complex billing, delinquency, and account-related issues.
  • Partner with Members and internal teams to resolve inquiries while maintaining strong relationships, protecting company interests, and ensuring compliance with established policies and procedures.

 

• Team Leadership and Department Support:
  • Supervise, coach, and develop AR staff, ensuring strong performance and service levels.
  • Manage workload distribution and support the team in resolving escalated issues.
  • Reinforce best practices in billing, collections, and customer service.

 

• Account Setup and Contract Review:
  • Review contracts for new accounts, amendments, and ownership transfers.
  • Validate billing structures and fee setup, ensuring accurate system configuration.
  • Partner cross-functionally to support smooth onboarding of new accounts.
  • Research and resolve discrepancies related to reservation billing activity.

 

• Central Bill Support:
  • Oversee Central Bill accounts to ensure accuracy and timely payments.
  • Review and process adjustments for reservation-related activity (e.g., early departures, no-shows).

 

Preferred Experience and Education

• Associate’s degree in accounting, finance or related field or an equivalent combination of education and experience.
• Minimum 5 Years of Accounts Receivable, billing, and collections experience including lead or supervisory responsibilities.
• Experience working in high-volume billing environments.
• Intermediate proficiency in Microsoft Excel (e.g., PivotTables, lookups, data analysis).

 

Required Knowledge and Skills

• Working knowledge of accounting ERP systems (Workday Financials experience preferred).
• Strong attention to detail and excellent organizational and time-management skills.
• Solid understanding of Generally Accepted Accounting Principles (GAAP).
• Knowledge of contract review and billing setup processes.
• Excellent written and verbal communication skills with the ability to manage complex or sensitive account discussions.
• Ability to analyze, research, and resolve both routine and complex issues using sound judgment and prior experience.
• Provides day-to-day direction and general supervision according to defined standards and guidelines.
• Familiarity with using basic AI-enabled tools and automated systems to support accounts receivable tasks.

 

Work Location and Schedule

• This is a hybrid position, currently requiring onsite presence Mondays, Wednesdays and Fridays at our location, with the option to work remotely on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still supporting flexibility and work life balance.  The office address is Phoenix, Arizona 85016.
• Working hours are Monday through Friday, 8am to 5pm (Arizona Time).

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $82,000.00/Yearly – $90,000.00/Yearly.