Accommodation Specialist

Job Title: Accommodation Specialist
Location: Fully Remote
Duration: 3.5 months Assignment
Shift/Hours: 40hours/week, M to F, 9am to 3pm
 
Summary:

• This position serves as the first point of contact for employees requesting a job accommodation in support of a qualifying disability that might be limiting their ability to perform the essential functions of the job.
• Helps employees regarding accommodation requests of simple to moderately complex scope.
• Assesses and helps triage the requests and provide guidance to employees while ensuring a frustration-free experience.
• The individual in this role will have exceptional communication and organizational skills.
• Superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect at The Client.

Principal Duties & Responsibilities: (List essential functions of the job and approx. percentage of time spent on each activity; describe what must be accomplished, not how it must be done)

• 40% Under general supervision, responds to new requests for accommodation and customer service needs within required time frames.
• Generates and provides "Request for Accommodation" application forms and required notices for basic and moderately complex cases.
• Helps to assess an employee’s return-to-work feasibility to better help our customers understand if an employee has any return-to-work potential.
• In collaboration with the team, assesses employees for return-to-work potential which includes an overview of the accommodation process, roles and responsibilities and timelines associated with the process.
• Assesses preliminary information to determine the potential existence of a qualifying disability and confer with core Disability Management Resources Staff should questions arise.
• 35% Participate in an interdisciplinary team approach to help our customers when they face the determination of employee separation or leave as an accommodation.
• Following stablished guidelines, provides customers with a prognosis for RTW and makes accommodation suggestions.
• Creates and maintains accurate, timely, and compliant case records in client case management system.
• Tracks all accommodation requests.
• 15% Collaborates with medical, return to work, legal and absence management personnel as needed.
• Escalates moderate and complex issues and cases.
• Has proficient understanding of use of all applicable company Information systems.
• 10% Other duties as assigned.

Must Haves:

• Need to have at least 1 year of ADA experience. 
• Need 3+ years of experience and can hit the ground running.
• Outlook, Microsoft Suite, Teams experience.
• Professional and strong polished communication.
• Attention and quality to detail.
• Critical thinking, good judgement and independent thinker.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $27.36/hr.