3DX PLM Support Engineer (L2/L3 Support)

Job Title: 3DX PLM Support Engineer (L2/L3 Support)
Location: Dearborn Heights, MI – 100% Onsite
Duration: 8 months


Job Overview
We are seeking an experienced 3DX PLM Support Engineer to provide L2/L3 application and production support for the Dassault Systèmes 3DEXPERIENCE (3DX) PLM platform. The ideal candidate will have strong hands-on experience with 3DEXPERIENCE, ENOVIA, CATIA, and DELMIA, along with expertise in PLM processes, production troubleshooting, integrations, and automotive/manufacturing environments.
The candidate should have 8–10 years of overall IT experience, including at least 5+ years of experience supporting 3DEXPERIENCE/ENOVIA applications.
Key Responsibilities
Application & Production Support

• Provide L2/L3 support for 3DEXPERIENCE PLM applications and related integrations.
• Analyze, troubleshoot, and resolve production incidents, user issues, and system defects.
• Monitor application health, performance, and data integrity across environments.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with infrastructure, development, and business stakeholders to resolve complex issues.

PLM Functional Support

• Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes.
• Assist business users with issues related to Parts, Documents, CAD Data, Change Actions, and Workflows.
• Support release management and promotion of objects across environments.
• Ensure compliance with PLM governance and business processes.

Integration & Data Support

• Support interfaces between 3DX and enterprise systems such as ERP, MES, SCM, WERS, SAP, Teamcenter, and downstream applications.
• Investigate integration failures and perform data validation and reconciliation.
• Support data migration, bulk-load activities, and data correction exercises.
• Analyze logs and troubleshoot API/service-related issues.

System Administration Support

• Support user access management, roles, licenses, and security configurations.
• Assist with platform upgrades, patches, deployments, and environment maintenance.
• Perform system monitoring and capacity/performance analysis.
• Support backup, recovery, and system validation activities.

Service Management

• Manage incidents, service requests, problems, and changes using ITIL processes.
• Ensure SLA adherence and timely resolution of support tickets.
• Prepare support metrics, dashboards, and operational reports.
• Participate in on-call support and critical production issue management.

Required Technical Skills
Core 3DEXPERIENCE Expertise

• Strong hands-on experience with the Dassault Systèmes 3DEXPERIENCE Platform.
• Experience with:
  • ENOVIA
  • Product Structure Management
  • Change Management
  • Document Management
  • Configuration Management
  • Collaboration and Lifecycle Management

Technical Skills

• SQL and database troubleshooting.
• REST APIs, Web Services, and integration troubleshooting.
• Linux/Unix environments.
• Application log analysis and debugging.
• Production support methodologies and incident management.

PLM Domain Knowledge

• Product Lifecycle Management (PLM).
• Engineering Change Management.
• BOM Management.
• Product Development Processes.
• Automotive or Manufacturing industry experience.

Preferred Skills

• Experience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures.
• Knowledge of CAD integrations, particularly CATIA, NX, or Creo.
• Experience with SAP integration.
• Exposure to cloud-based deployments and DevOps practices.
• Experience with Teamcenter-to-3DX migration or coexistence environments.
• Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• 8–10 years of overall IT experience.
• 5+ years of hands-on 3DEXPERIENCE/ENOVIA support experience.
• ITIL certification is preferred.

Industry Experience

• Automotive OEM or manufacturing experience is highly preferred.
• Experience supporting environments such as Ford, GM, Stellantis, or similar automotive/manufacturing organizations is a plus.

Soft Skills

• Strong analytical and troubleshooting abilities.
• Excellent communication and stakeholder-management skills.
• Ability to work in a fast-paced production support environment.
• Experience collaborating with global teams and business users.
• Strong ownership and problem-solving mindset.

Nice-to-Have

• Automotive OEM experience.
• Teamcenter and 3DX migration/coexistence experience.
• Agile and DevOps methodology exposure.
• Cloud-based 3DX deployment experience.
• ITIL certification.

 

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $47.00/hr – $48.00/hr.