Here’s what you need to know about navigating the airport and customs on your way to Secrets Maroma Beach Resort:

  • Once you arrive at Cancun International Airport, be sure to disembark the plane with the immigration and customs declaration forms received during your flight.
  • Have your passport and forms readily available for immigration.
  • Pick up your luggage at the baggage claim before proceeding through customs.
  • Once through customs, locate the Amstar Car Service rep holding a sign that reads “Secrets Maroma Beach.” 
We want you to have a worry-free President’s Club experience!
Your resort room includes a meal plan that covers all costs food, beverages, mini-bar, and in-room breakfast service.


Please note that any incidentals and activities that were not prearranged will be at your own expense.
Please reach out to the excursion representative listed below with any questions.


SPA : To arrange spa treatments, please email the Spa Manager, Anabel ( to provide:

  • The full name of the guest(s) receiving the service (ensure name matches that of the hotel reservation)

  • Type of service (service list found here)

  • Preferred gender of therapist(s)

  • Time & date of requested service

GOLF : Golf is available for booking with the resort.

Split-screen image: On the left, a man and woman receive head massages while lying on white spa beds. On the right, a lush golf course with well-manicured greens, sand bunkers, and a tranquil water feature under a partly cloudy sky.
SPECTRAFORCE is pleased to gift each President’s Club winner with a $200 room credit toward a resort massage or round of golf.



For booking,

contact Amstar at the lobby from
8:00 AM to 7:30 PM


Direct response email:


Check with an Amstar representative in the resort lobby to learn about your car pick-up time. Departure is generally 4 hours before flight time.